BingoPlus terms of service Philippines

These BingoPlus terms of service Philippines set out a legally binding agreement between you and us when you access or use our website, mobile app, or related services. By creating an account, making a deposit, placing a bet, or using any feature, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree, you must stop using the platform immediately. We may update these Terms at any time to reflect operational, security, or legal requirements, and continued use after changes take effect means you accept the updated Terms.

1. Acceptance of Terms

By accessing, downloading, installing, or using any part of the platform, you enter into a binding contract with us under these Terms. This includes use through a browser, mobile device, or application, and covers all services we make available from time to time. You understand that online casino services may change due to security, maintenance, or regulatory requirements. We reserve the right to amend, replace, or add to these Terms at our discretion, including by introducing additional rules for specific products or events. Your continued access or use after posting constitutes acceptance of the revised Terms.

2. Eligibility and Legal Capacity

You may use our services only if you meet all eligibility requirements. Age: you must be 21+ at the time of registration and throughout use, and we enforce a strict anti-underage policy. We may request proof of age and identity at any time, including PhilSys or other government-issued ID, and we may suspend or close accounts that fail verification. Residency: the services are intended for users based in the Philippines, and you must ensure your participation complies with local laws. Capacity: you must have full legal capacity to enter this agreement. Self-exclusion: you must not register or use a new account during an active self-exclusion period.

3. Account Registration and Security

To register, you must provide accurate, complete, and current information, including your real name, valid mobile number, and correct date of birth. You agree to keep your details updated so we can contact you about security, payments, and compliance. Only one account per person is permitted, and multi-accounting is prohibited; where detected, we may close accounts and void balances, bonuses, and winnings linked to the breach. You are solely responsible for safeguarding your login credentials and for all activity on your account, whether authorized by you or not. If you suspect compromise, notify support immediately and stop using the account until secured.

3.1 Identity Verification (KYC)

We apply KYC checks to protect player safety, prevent fraud, and comply with AML obligations. You agree that we may request and verify documents at registration, before a withdrawal, or at any time we consider necessary. Typical requirements may include a government-issued ID, proof of address, and proof of ownership of a payment method used for deposit or withdrawal. You must provide documents that are clear, valid, and consistent with your account details. If you fail, refuse, or delay verification, we may restrict features, suspend withdrawals, suspend gameplay, or close the account, and we may retain funds as required by law or to resolve chargebacks or disputes.

4. Deposits and Withdrawals

All deposits and withdrawals are processed in PHP and are subject to verification, security checks, and applicable limits. You agree to use only payment methods that you own and control, and you authorize us to take reasonable steps to confirm ownership and prevent unauthorized transactions. We may apply risk-based checks to protect you and the integrity of the platform, including monitoring unusual patterns. If we suspect fraud, account takeover, or AML risks, we may place holds, request additional documentation, or reverse transactions where permitted. For product guidance and payment updates, you can also review Home and any payment notices shown in your account.

4.1 Supported Payment Methods

We may support multiple payment options for deposits and withdrawals, subject to availability, maintenance, and verification. Common methods include GCash (often credited instantly), Maya, GrabPay, bank transfer, and over-the-counter options offered through authorized channels. Payment availability can differ by user, account status, or technical constraints, and we may add or remove methods without prior notice. You are responsible for ensuring your payment account is active and correctly configured, including accurate mobile numbers, account names, and any required reference fields. We are not responsible for delays caused by third-party providers, network outages, or incorrect details entered by you.

4.2 Deposit Terms

Deposits are subject to a minimum deposit amount displayed at the cashier and may be subject to maximum limits based on verification status and risk controls. Deposits are usually credited instantly, but we do not guarantee instant credit in all cases due to third-party processing, reconciliation, or security checks. Third-party deposits are not accepted, meaning you must not fund your account using a payment instrument belonging to another person. We do not charge deposit fees, but your bank or e-wallet provider may apply their own charges or limits. Any attempt to reverse deposits after wagering may be treated as suspected fraud and handled accordingly.

4.3 Withdrawal Terms

Withdrawals are paid only to verified accounts and, where possible, to the same method used for deposit to reduce fraud and AML risk. Processing is typically completed within minutes to hours after approval, but timing may vary due to verification, provider uptime, or additional checks. We may request KYC documentation before approving a withdrawal, and you agree to cooperate promptly. We reserve the right to delay, refuse, or cancel withdrawals that appear suspicious, involve prohibited activity, or are linked to chargebacks, disputes, or identity concerns. If we detect errors or duplicate payments, you agree to return funds and authorize us to correct the balance.

5. Bonuses and Promotions Rules

All bonuses, free offers, and promotions are optional and subject to bonus terms shown at the time of claim, including wagering requirements that must be met before any bonus-related funds can be withdrawn. Bonuses may expire if not used within the stated period, and we may remove inactive or unclaimed promotional balances. Unless expressly stated otherwise, offers are limited to one per person, household, IP, or device, and we may treat linked accounts as a single user for enforcement. Game contribution rates toward wagering requirements can vary by product, and maximum bet limits may apply while a bonus is active. We may void promotions for abuse and may modify or cancel offers at any time; see Promotions for current rules.

6. Responsible Gambling Commitment

We support responsible gambling and expect you to treat gambling as entertainment, not a source of income. You should play within your means and consider using deposit limits, session controls, or reality-check reminders where available. If you feel your play is becoming difficult to manage, you can request a cool-off period or self-exclusion by contacting support or visiting Responsible Gambling. We take minor protection seriously and will investigate any indication of underage access, including requesting PhilSys or government ID. You are responsible for seeking help when needed, and you should not gamble if it may harm your financial situation, health, or relationships.

7. Prohibited Activities and Enforcement

You must not use the platform for unlawful, abusive, or manipulative conduct. Any violation may result in immediate termination, suspension, voiding of bonuses, cancellation of bets, and forfeiture of funds where permitted by law and our risk policies. We may also report relevant activity to authorities and cooperate with lawful requests. The following are prohibited and may be investigated using account logs, device data, payment checks, and gameplay analysis. Where we reasonably believe a breach has occurred, we may freeze withdrawals while we complete checks, request additional documents, or apply account restrictions to protect other users and the integrity of the service.

8. Intellectual Property Rights

All content and technology made available through the platform, including software, design elements, text, images, logos, interfaces, and compilation of content, are owned by us or used under license. You receive a limited, personal, non-exclusive, non-transferable, revocable license to access and use the services for lawful personal entertainment only. You must not copy, reproduce, distribute, publish, reverse engineer, decompile, or create derivative works from any part of the platform without our prior written consent. Third-party game providers and licensors retain ownership of their respective intellectual property, and your use of their content is subject to these Terms and any applicable provider rules.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will be free from delays, outages, or defects. To the fullest extent permitted by applicable law, we disclaim liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from or related to your use of the services. You acknowledge that you assume full responsibility for your gambling decisions and any losses incurred. Nothing in these Terms excludes liability that cannot be excluded under applicable Philippine law.

10. Termination and Account Closure

You may request account closure by contacting support. Any remaining balance may be withdrawn subject to successful KYC verification, security checks, and resolution of outstanding disputes, chargebacks, or suspected prohibited activity. We may terminate or suspend your access immediately if we reasonably suspect a breach of these Terms, fraud, multi-accounting, KYC failure, AML concerns, abusive behaviour, or misuse of promotions. We may also close accounts due to long inactivity, technical or security reasons, or regulatory requirements. Upon termination, we may void bonuses and promotional funds and may withhold or forfeit funds where permitted to recover losses, chargebacks, or damages caused by prohibited activity.

11. Governing Law and Disputes

These Terms are governed by applicable Philippine law and relevant PAGCOR rules and standards that apply to regulated gaming and player protection. If you have a complaint, you agree to contact support first and provide sufficient details so we can investigate and attempt informal resolution. If the matter is not resolved, the parties will attempt mediation in good faith before proceeding further. If mediation does not resolve the dispute, you and we agree to binding arbitration as the exclusive mechanism for final resolution, on an individual basis only. You waive any right to participate in class, collective, or representative proceedings to the extent permitted by law.

12. Changes to These Terms

We may update these Terms at any time by posting a revised version on the platform. Changes take effect upon posting unless we state otherwise. Where we consider a change material, we may provide additional notice through in-account messages, app notifications, or other reasonable channels; however, you remain responsible for reviewing the Terms regularly. If you do not agree with an updated version, you must stop using the services and request account closure. Continued use after the effective date of changes constitutes your acceptance. Separate product rules, bonus terms, and notices may apply and form part of this agreement when referenced or presented to you.

13. Contact Us and Support

For questions about these Terms, account security, KYC, deposits, withdrawals, or responsible gambling tools, contact our support team through the channels provided on the platform. Support is available in English and Filipino, and we aim to respond within a reasonable time based on the nature and complexity of your request. For faster handling, use the same mobile number and email linked to your account and include relevant transaction references where applicable. If you believe your account has been accessed without permission, contact us immediately so we can secure the account and guide you through recovery steps. You can also review platform access options via App.